YES – The Automobile Repair Act of 1971 requires all repair dealers to be registered with the State of California and to post a sign.… Read More »Is the repair facility responsible for the repairs performed on my car?
NO – No insurer shall require the use of non-OEM (non-Original Equipment Manufacturer) replacement crash parts in the repair of an automobile unless: The parts… Read More »Can my insurer require me to use non-OEM Replacement crash parts for the repair of my car?
NO – Unless the referral is expressly requested by you; or you have been informed in writing of the right to select the repair facility;… Read More »Can an insurer require, direct, or recommend that your automobile be repaired at a specific shop?
YES – First consult with your insurance agent or broker. Then, if your problems still have not been resolved, consult with the Department of Insurance,… Read More »If I am having difficulties with my insurance company, do I have recourse?
You are usually responsible to the repair facility for payment of repairs unless your insurance policy specifies otherwise. Ordinarily, if you are insured, your insurance… Read More »Am I responsible for the cost of repairs?
One estimate from the shop of your choice is required, unless your insurance policy specifies otherwise. California State law requires you get a written estimate… Read More »Do I need to contact more than one shop for an estimate?
YES – Your insurance policy generally states that, if requested, you must file a sworn proof of loss, exhibit the damaged property, and submit to… Read More »Should my insurance company be notified before repairs?
YES – You may select the repair facility of your choice unless your insurance policy specifies otherwise.